Answer customer questions with live store data.
Cartwise helps Shopify merchants answer order, delivery, and return questions without sending every customer to the support inbox.
Lumen Support
Online
Hey there! 👋 I can help you check your order. Share your order number and the email used at checkout.
Where is my order 1004?
Here's what I found for order #1004!
Fulfillment status: in_progress, you will be notified once the order is despatched. 😊
Type a message…
Cartwise connects to store data, verifies the customer, and replies with the latest order status from a simple storefront chat experience.
Date
Ticket
Order
Summary
Status
Sentiment
When a question needs a human, the conversation is handed over with the customer, order, and chat context already attached.
Built for the support loop merchants deal with every day: repeated order questions, slow replies, and support teams losing time on the same answers.